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Field service - WhatsApp inbox - 2026

The Scattered Line

Every message and job in one place, by knock-off.

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packages

Two packages. Seats included.

Pick a package by what you switch on. Field includes 20 seats and Command includes 40, then R150 a seat. Bigger packages carry better payment rates too. Prices exclude VAT.

Field

R1,500

a month, 20 seats included

Field with Accounting

R2,700

a month, books synced to Xero, QuickBooks or Sage

Command

R5,500

a month, the whole platform, 40 seats included

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One job, from the first ring to money in the bank.

Follow one geyser job through one day. The office dispatches, the tech works, the owner watches and the customer pays, and every step hands straight to the next. Scroll to watch it run.

The day before you switch on.

Jobs scattered across group chats, sticky notes and one person's memory. Every enquiry retyped three times, or lost by midnight.

One call, and the board moves.

The office books the nearest free van and the customer gets a time slot on WhatsApp. Nobody phones around to find who is free.

The control room: a dispatch queue of live jobs beside a Johannesburg map with technicians positioned on it — Control room, live dispatch

The whole job rides in the pocket.

Route, checklist, photos and the pricebook, on the phone. The job card opens on site, not from memory at nine at night.

The technician app on a phone: today's job with a route, Open Job, and the up-next queue — Technician app

See the day without phoning anyone.

Money owed, jobs running and who is on site, on one screen. You find out at nine in the morning, not at four in the afternoon.

The owner dashboard: revenue this month, active jobs, quotes out and team on field, all on one screen — Owner dashboard

Arrived. Approved and paid, on the phone.

The quote goes out on site, the customer taps approve, and card or instant EFT clears against the invoice before the van moves off.

Customer portal

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One rail from the first ring to money in the bank, with nothing typed twice. That is the whole product.

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Pick the leak that costs you the most.

Five real ways the day leaks money. Tap the one that is yours.

WhatsApp chaos

Jobs live in group chats and someone's head. Every enquiry gets retyped three times, or scrolls past at midnight.

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Chasing money

The work is done, the money is not in. R80,000 to R120,000 owed at any moment, and someone has to remember to chase it.

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Claims evidence

Money earned, claim bounced on paperwork. Photos sit on three phones while the SLA clock runs.

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No visibility

You find out at four about the nine o'clock problem. Nobody knows where a job stands without phoning the tech.

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Solar and project work

Deposits, milestones and handover paperwork tracked in a spreadsheet that is always one version behind.

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the office

See every job, and every van, on one board.

The control room is the whole operation on a screen: a live dispatch queue and a Johannesburg map with the team positioned on it, on site, en route and free.

Emergencies rise to the top of the queue
Assign the nearest crew in one move
Every conversation lives against the job

The control room: a dispatch queue of live emergencies beside a Johannesburg map with technicians positioned on it, and a team tracker — Control room, live dispatch. A real capture of the running app.

The field and the customer, both on a phone.

The tech carries the whole job in a pocket. The customer approves and pays from a link, under your brand. Neither needs an app store or a login.

The technician app on a phone: today's job with a route and an open-job button, plus the up-next queue and a jobs, assess, quote, photos, sign-off and done bar — Technician app

Route, checklist, photos and sign-off, in the order the day happens.

The customer portal on a phone: total due in gold with card, instant EFT and scan to pay, powered by binab.io — Customer portal

Approve the quote, watch the job, and pay by card or instant EFT.

the owner

The money, the jobs and the team, at a glance.

Revenue this month, active jobs, quotes awaiting approval and what is overdue, on the screen you open first. The numbers move themselves as the day runs.

Revenue this month and where it came from
Emergencies pending and quotes out
Who is on site, en route and free

The owner dashboard: revenue this month up 7.6 percent, ten active jobs with three emergencies pending, quotes out, and a team-on-field panel — Owner dashboard. A real capture of the running app.

Build a quote in twenty seconds.

This is the shape of the quoting engine. Tap the numbers and watch the total move. The real one builds from your own pricebook, on site.

Quote Q-0142example pricebook numbers

Call-out feeR500

LabourR480 per hour

R960

Geyser, 150 litreR3,960

R3,960

Pressure control valveR620

R620

Pipe and fittingsR380

R380

Certificate of ComplianceR840

R840

SubtotalR7,260

VAT at 15%R1,089

TotalR8,349

Approval, the invoice and the payment all run off this same quote. Your pricebook drives the real one.

Sixteen modules on one spine.

Everything below runs on the same lifecycle, from the first call to the accounting export. You switch on the parts you need and add the rest as you grow.

Take the work in

Inbound and AI answering
WhatsApp business inbox
Marketing site leads

Run the day

Scheduling and dispatch
Quoting
Job cards and photos
Certificates and compliance
Team tracking
Voice notes

Get paid, keep the books

Invoicing
Integrated payments
Accounting sync
Reporting

Under your brand

Customer portal
White label
Assessments engine

tour the platform module by module

Priced by what you switch on.

Both packages take the job in, run the day and get you paid, seats included. Command switches on the control room: the dispatch board, the live map, the warehouse and the WhatsApp inbox.

Field

R1,500/month

Take the job in, do the work, invoice it and get paid. For any size of crew.

Job cards and photos
Calendar scheduling: a job, a person, a day
Quoting and invoicing from your pricebook
Integrated payments, card and instant EFT
Inbound jobs by email and website form
Customer records and your pricebook, imported with you
Standard card and instant EFT rates
Self-serve setup, with docs and community support

Add Accounting, R1,200/month. Two-way sync with Xero, QuickBooks or Sage.Included in Command at no extra charge.

20 seats included, then R150 a seat a month.A seat is a login.

see the full rates

the whole platform

Command

R5,500/month

The whole operation on one screen: the board, the map, the warehouse and the WhatsApp inbox.

Everything in Field
Dispatch board, routes and the live team map
WhatsApp business inbox on your own number
Stores and warehouse
Accounting included: Xero, QuickBooks or Sage
AI modules available, base fee plus metered use
The best card and instant EFT rates on the sheet
Priority support, and a direct line to the roadmap

40 seats included, then R150 a seat a month.A seat is a login.

switch your business on

Prices exclude VAT.

Wired into the tools you already run.

Accounting export to your books, maps for dispatch, WhatsApp for the whole conversation, and card plus instant EFT built into the platform.

XeroQuickBooksSageWhatsAppGoogle MapsCard paymentsInstant EFT

Find out where your day is leaking.

No card. No sign-up. Ninety seconds and a straight answer, then switch your business on.

take the 90-second check